At your service
At Your Service
Hours of Operation:
Monday – Friday: 8:00AM – 5:00PM AEST
Online orders are processed Monday through Friday, excluding weekends and public holidays. Production times for bespoke pre-orders are specified at time of purchase and starts the first business day after the purchase.
Our shipping providers are as follows:
For addresses within Australia;
Australia Post Express Service, delivers within 1-2 business days.
The cost for postage, payable at checkout, is $10. Orders over $150 will receive complimentary express shipping.
For addresses outside of Australia;
DHL Express Service, delivers within 1-3 business days.
The cost for postage, payable at checkout is $28, with duties and taxes calculable and payable at checkout. Please note, duties and taxes are respective to your order value and destination country.
Orders over $150 will receive complimentary express shipping.
An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment’s journey.
Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.
Please ensure the details provided at checkout are accurate, as SALLY SKOUFIS cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such SALLY SKOUFIS will not refund or replace orders that have been scanned as delivered.
Products purchased from SALLY SKOUFIS online store may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply. SALLY SKOUFIS does not issue refunds for change of mind or incorrect purchase.
It is at the client’s expense to safely return piece(s) to SALLY SKOUFIS and their responsibility until confirmation of receipt by our customer service team.
SALLY SKOUFIS credits are issued once a return has been received and its condition assessed. SALLY SKOUFIS credits are valid for use at our online store at sallyskoufis.com; valid for a period of 3 months from date of issue.
To initiate a return, please lodge your request via our return portal at https://sallyskoufis.com/returns/
SALLY SKOUFIS does not accept returns if products;
- are of a bespoke nature
- are earrings due to hygiene reasons
- are not returned in their original condition or packaging
- are returned outside of the specified return timeframe
SALLY SKOUFIS reserve the right to return the piece(s) to the sender, should any of the above occur.
We are unable to assist with any return enquiries for SALLY SKOUFIS product purchased from external stockists.
Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.
Global Import Duty and Tax
Delivery duties are included in the item price when shipping to Canada, France, Germany, Italy, Japan, Singapore, Taiwan, Thailand, United Arab Emirates, United Kingdom.
All import duties are included in your order – the price you see is the price you pay.
*For all other countries, we ship based on terms of DAP (Delivered At Place). In which case, customers will be responsible for any duties imposed by local customs.
Please be aware that if you default to pay the imposed taxes, we reserve the right to charge any additional costs incurred by SALLYSKOUFIS.com back to you. (A total of $30 will be deducted from the original payment amount for return shipping fee.)
Shipping Address Amendments
However, we may not amend once the product has already been shipped.
We use Australia Post Express delivery & DHL On-Demand for reliable and trackable shipments.
14 Day Returns
You have 14 business days from your purchase date to submit a returns or exchanges form.
Communication is important to us, so we have a number of contact options available listed above.