CONCIERGE

RETURNS & EXCHANGES POLICY

Full price items are accepted for credit or exchange to non-exclusive pieces in the country where they were originally purchased, if returned in saleable condition within 20 days, accompanied by a sales receipt. Some exclusions may apply. A new order can be placed again via our website or calling Concierge on +614 8586 6886.

SALLYSKOUFIS.com does not issue refunds for change of mind or incorrect purchase. It is at the client’s expense to safely return piece(s) to SALLY SKOUFIS.com and their responsibility until confirmation of receipt by our Concierge team. A credit code will be issued once a return has been received and its condition assessed. SALLY SKOUFIS PTY LIMITED credits are valid for use at our online store at SALLYSKOUFIS.com and valid for a period of six months from the date of issue. We are unable to assist with any return enquiries for SALLYSKOUFIS.com product purchased from external stockists. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.

Kindly refer to the size guide provided for pierced earring styles as we cannot accept returns or exchanges for hygiene reasons.

Can I return a gift I received?

Gift recipients will be entitled to an exchange credit only if accompanied by a receipt and provided all other return conditions are met.

How do I process a return?

You can request to return one or more items by filling out the online return form within 30 days of the delivery date.

To initiate a return, please lodge your request via our return portal:

RETURN ITEM

Please note that your return/exchange or credit request will be processed within 21 business days of receipt and once approved. Some exchanges may take longer due to stock availability.

A credit code will be issued to the purchaser for an online purchase and valid for 6 months upon confirmation.

Returns must be made through our global stockist partners and are managed directly, bound by their individual store policies. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law.

WARRANTY & REPAIR INFORMATION

Every hand-crafted SALLY SKOUFIS piece comes with our 6-month warranty on receipt of a valid proof of purchase and assessment approval. This warranty is effective from the date of purchase and covers manufacturing faults or material defects. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.

Please note that wear and tear during the course of normal use is not considered a fault. This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, stone loss due to excessive movement, and therefore, is not covered by warranty.

Any repairs requested after the offered 6-month warranty period will incur a repair fee ($60) and return postage to be arranged by client. Repairs required after this date are considered a result of general wear and tear.

To return your jewellery to us for assessment, please complete our Online Returns Form.

RETURN APPLICATION

Proof of purchase and an image for assessment is required prior to sending all warranty claims. You will receive a reply within 48 hours with return shipment information if approved.

PRODUCT CARE

Every SALLY SKOUFIS™ design is crafted to last a lifetime. Learn how to care for your favorite pieces and maintain their beauty for years to come.

SILVER, GOLD AND BLACK RHODIUM JEWELRY CARE

We responsibly source all our precious metals. These materials must meet exacting standards in order to be used in SALLY SKOUFIS™ designs to preserve longevity.

Day-to-day Care

To preserve the polish of your gold and silver jewelry, avoid exposure to household cleaning products and bleach. Keep them dry! Remove jewelry before showering, swimming or working with your hands.

How To Clean Gold and Silver Jewelery

1. Place your gold or silver jewelry into liquid jewelry cleaning solution.
2. After two minutes, remove your jewelry from the solution.
3. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
4. Rinse and blot dry entirely. Use an optional gold or silver jewelry cloth to further polish.

LEATHER CARE

Our exotic leathers are sourced from the finest conscious cooperatives globally. To preserve this precious material we suggest you follow our suggested guide.

Day-to-day Care

Avoid excessive heat and exposure to moisture, which can affect the overall look of leather accessories. When not in use, store your item in its protective dust bag.

How To Clean Leather Goods

When cleaning leather, always test a small, hidden area first. Never use saddle soap, oils, hairdryers, abrasive cleaners, furniture polish, varnish or ammonia to clean

SALLY SKOUFIS™ leather accessories.

To remove stains, oil-based spots and spills, follow the instructions below:

1. To remove stains, use a mild solution of one part soap to 10 parts water.
2. Apply gently with a wet white cloth and then fully rinse. Let air dry.
3. To remove oil-based spots, use a dry white cloth to blot the area. The spot should quickly dissipate. Do not apply water to the spot.
4. To remove other spots and spills, immediately blot the area with a clean, absorbent white cloth or sponge. If the stain persists, use plain lukewarm water to carefully clean the spot. Blot with a clean towel, then air dry.

My designs are made with you at the heart, respecting your desire for personal, conscious, quality and unique. With these pieces you are wearing the energy of my vision and the loving hands that made it – its about beauty and meaning.

WEBSITE POLICIES

Welcome. This website is owned and operated by SALLY SKOUFIS PTY LIMITED who are the supplier of the goods featured. The use of this website is governed by the policies, terms and conditions (the “terms”) set forth below. You should only access and use this website once you have read, accepted, and agreed to comply with the terms. Your use of this website including for the purposes of placing an order, registering an account or signing up to receive our emails is deemed to be your acceptance of the terms. If you do not agree with any of the terms, please do not access or use this website. These terms shall supersede any subsequent terms or conditions included with any purchase order, whether or not those terms or conditions are signed by us. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to SALLYSKOUFIS.com and “You” and “Your” refers to you, the customer, visitor, website user or person using our website. The information contained in this website is for general information purposes only and is provided SALLYSKOUFIS.com. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you may be able to link to other websites which may not be under the control of SALLYSKOUFIS.com. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT NOTICE

This website and its contents are the copyright of SALLY SKOUFIS PTY LIMITED ™ – © 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download available content to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

YOUR PRIVACY

Last updated: June 2023

At SALLYSKOUFIS.com we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’). You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and order tracking, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalized website experience. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us, and your request will be actioned immediately. Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers. To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behavior. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. Our website uses cookies to analyze website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of sallyskoufis.com, our customers or third parties. If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy may be subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at concierge@sallyskoufis.com and we will respond within 48 hours.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavor to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and our rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that SALLYSKOUFIS.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), our liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Online orders are processed Monday through Friday, excluding weekends and public holidays. Production times for BESPOKE are specified at time of purchase and start the first business day after the purchase and Pre-orders commence at the specified time. Our Premium Express Shipping partners are as follows:

• For addresses within Australia: Australia Post Express Service.
• For addresses outside of Australia: DHL Express Service.

Shipping duration may vary depending on circumstances of carrier and public holidays. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from goods in transit once collected for shipment. Our Concierge team can assist you to manage a claim should it arise with respective express service directly.

TRACKING YOUR ORDER

At time of dispatch, the freight service provider will email you so you can track your package. We work closely with our shipping partner to minimize the potential impact of delays through customs for our international customers.

LINKS TO OTHER WEBSITES

We may, from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between sallyskoufis.com and the owners of those websites. We take no responsibility for any of the content found on the linked websites. Our website may contain information or advertisements provided by third parties for which we accept no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, SALLYSKOUFIS.com disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. We give no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of SALLYSKOUFIS.com to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

We are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Our secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

SALLYSKOUFIS.com may be required, in certain circumstances, to disclose information in good faith and where is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of SALLYSKOUFIS.com which expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website. We expressly reserve all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. All designs copyrighted by SALLY SKOUFIS PTY LIMITED.

Counterfeit Warning

SALLY SKOUFIS PTY LIMITED merchandise is available exclusively from SALLY SKOUFIS.com, www.myer.com.au and www.wolfandbadger.com Buyers should be wary of purported SALLY SKOUFIS merchandise sold through unauthorized channels. Beware of counterfeits.