From finding the perfect gift to jewelry styling advice, our customer service experts are always here to help.
Enjoy Complimentary Express Global Shipping for orders placed on the website. All our products are shipped with Complimentary Signature Gift Packaging with our pleasure.
All orders are processed Monday through Friday, excluding weekends and holidays. Please note the delivery time of your order will be stated in the checkout as well as confirmation tracking.
Please allow up to 5 weeks delivery for hand made Bespoke orders and/or custom monogrammed and hand-engraved items.
For additional information about our Engraving services or for assistance in placing a Bespoke order, please contact Concierge on +61 485 866 886 and we will respond to your request within 48 hours.
All bespoke orders for custom sizing cannot be cancelled or changed due to the extensive production process.
Full price articles are accepted for credit or exchange in Australia if returned unworn and in original condition within 14 days, accompanied by a sales receipt. Some exclusions may apply. We do not offer refunds, exchanges or credit notes on SALE items.
For purchases made between the 1st of December and the 10th of January, we extend the returns and exchanges range from 14 to 30 business days from date of purchase, provided all other return conditions are met.
Kindly refer to the size & dimensions provided for pierced earring styles as we cannot accept returns or exchanges for hygiene reasons.
Please click here to begin the exchange/return process through our Returns Portal. Follow the prompts to create and print a shipping label, then lodge your item at the Post Office. Before posting, please ensure to insure the parcel. SALLY SKOUFIS is not held liable for items damaged or lost in transit. Complimentary return shipping is offered for online orders shipped in Australia only.
Please note that your return/exchange or credit request will be processed within 21 business days of receipt. Some exchanges may take longer due to stock availability.
A refund will be made to the purchaser upon request if payment has been received. Credit card refunds may take up to 2 weeks to be processed. Gift recipients are entitled to exchange or a non refundable merchandise credit when processed in store. To return or exchange your gift selection, please follow the instructions included with your package.
Returns must be made through our global stockist partners and are managed directly and are bound by their store policy.