Warranty & Repairs

We ensure that our craftsmanship is to the highest standards and repair all items made by SALLY SKOUFIS PTY LIMITED.

Every hand-crafted SALLY SKOUFIS item comes with our 6-month warranty on receipt of a valid proof of purchase. Any repairs requested after the 6-month warranty period will incur an artisan service fee of $50 and return postage fee of $10 nationally | $20 internationally.

You may send in your item by mail following the instructions listed below.

  • Visit Request Return
  • You will see a list of orders (only if valid) 
  • Fill out the form & Submit it for approval.
  • After you receive approval; send the item via an insured shipping method to:

5/127 Hall Street
Bondi Beach NSW
Australia 2026

If you wish to arrange a repair outside of the 6-month warranty we’ll be happy to make an assessment and prepare you a free estimate. If you reside outside of Australia, you may call us on +61 485 866 886 and we can assist you with your servicing needs.

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