Full price articles are accepted for credit or exchange in Australia if returned unworn and in original condition within 14 days, accompanied by a sales receipt. Some exclusions may apply. We do not offer refunds, exchanges or credit notes on SALE items. 

For purchases made between the 1st of December and the 10th of January, we extend the returns and exchanges range from 14 to 30 business days from date of purchase, provided all other return conditions are met. 

Kindly refer to the size & dimensions provided for pierced earring styles as we cannot accept returns or exchanges for hygiene reasons.

Please click here to begin the exchange/return process through our Returns Portal. Follow the prompts to create and print a shipping label, then lodge your item at the Post Office. Before posting, please ensure to insure the parcel. SALLY SKOUFIS  is not held liable for items damaged or lost in transit. Complimentary return shipping is offered for online orders shipped in Australia only.

Please note that your return/exchange or credit request will be processed within 21 business days of receipt.  Some exchanges may take longer due to stock availability. 

A refund will be made to the purchaser upon request if payment has been received. Credit card refunds may take up to 2 weeks to be processed. Gift recipients are entitled to exchange or a non refundable merchandise credit when processed in store. To return or exchange your gift selection, please follow the instructions included with your package. 

Returns must be made through our global stockist partners and are managed directly and are bound by their store policy.