CONCIERGE

Adornment knows no borders. Every SALLY SKOUFIS™ order includes complimentary worldwide shipping from Australia with luxurious signature gift packaging.

Orders are processed Monday to Friday, reflecting our commitment to seamless service. For bespoke attention or any inquiries, reach our Client Concierge at +614 8586 6886 or concierge@sallyskoufis.com.

We deliver a whisper of your soul, wherever you are.

All national and international orders are gracefully fulfilled via Australian International Postal Services and delivered through trusted local carrier partners in your destination country. Each consignment is meticulously tracked, and where applicable, third-party carrier links are provided for your assurance.

Upon dispatch, your parcel transitions into the care of the carrier and you. Delivery is then subject to the refined terms and conditions of the appointed postal service and local delivery partner.

Once dispatched, any inquiries regarding delivery must be directed to the relevant carrier using the tracking link we provide. We invite you to monitor your shipment’s journey and liaise directly with them and customs.

Please note, SALLY SKOUFIS™ is not responsible for any loss, theft, or delay of parcels once they have departed our headquarters.

All deliveries are carbon neutral, reflecting our commitment to harmony. International consignments are tracked and may require signature upon receipt, ensuring your precious items arrive securely.

Shipping timeframes may vary, influenced by carrier conditions, customs processing, and public holidays. Delivery estimates apply to in-stock items only. For bespoke pieces, you will receive personalized email updates on production and delivery timelines throughout the process.

Please note that import duties and taxes may apply depending on destination and are the responsibility of the customer.

Our bespoke creations are an expression of conscious craftsmanship—designed in limited quantities and brought to life through a deeply personal fine jewelry making process.

Creation Timeline

Each piece is individually handcrafted, with lead times guided by its complexity:

• 5 Week Collection — refined craftsmanship with precise detailing
• 10-12 Week Collection — intricate, master-level creations requiring advanced stone sourcing and hand-finishing

Your estimated timeline is indicated on the product page. Bespoke pieces are secured via backorder, reserving your place within our atelier.

A Journey of Creation

As your piece takes form, you will be guided along the journey via email, receiving regular updates that trace its evolution from raw material to final polish—an intimate dialogue between designer, craftsmanship, and intention.

Engraving & Personalisation

Select Bespoke on the product page and provide your sizing to include our engraving service. Each detail becomes a quiet signature—an imprint of meaning unique to you.

Shipping & Fulfilment

Ready-to-ship items will be dispatched separately where applicable. Your bespoke creation will follow upon completion via secure, tracked delivery. Tracking details will be provided for each shipment.

Bespoke Order Policy

Each bespoke and engraved piece is made exclusively for you and is therefore final. Once confirmed, orders cannot be cancelled, refunded, or exchanged for change of mind.

Each SALLY SKOUFIS™ creation is conceived with intention and crafted to be worn as an extension of the self. We invite you to choose with care, for true adornment is born of discernment.

Full-price pieces may be returned for store credit within 14 days of delivery, provided they remain:

• Unworn
• In original condition
• Accompanied by proof of purchase

Pieces received as a gift may also be returned for store credit, subject to presentation of a receipt and adherence to all return conditions.

Returns must be sent to the country of shipment for assessment, maintaining integrity of origin.

As each piece is chosen with intention, with all details and specifications carefully considered and presented, we do not offer refunds for change of mind or incorrect purchases.

Once approved, a store credit will be issued, valid for one month from the date of issue and redeemable exclusively at sallyskoufis.com.

In respect of craftsmanship and hygiene, the following pieces are not eligible for return or exchange:

• Earrings, ear cuffs, and pierced jewelry
• Archive sale creations (unless deemed faulty upon arrival)

We kindly encourage you to consult our size guide when selecting earrings and ear cuffs, to ensure your chosen adornment fits with grace.

Pieces acquired through authorized stockists remain subject to their respective policies. We are unable to process returns outside of sallyskoufis.com.

In the unlikely event your piece arrives with a fault, we kindly ask that we are notified within 24 hours of receipt. It will then be carefully assessed in accordance with Australian Consumer Law and may be repaired, replaced, or refunded where appropriate.

Returns must be requested prior to dispatch. To initiate a return, please contact our Client Concierge at concierge@sallyskoufis.com, including your order details and clear images where relevant.

Approved returns will be directed to our Australian Atelier. Full return instructions, including the return address, will be provided upon authorization.

Each return is handled with the same care with which it was created—considered, precise, and respectful of the craftsmanship it embodies.

For international shipments, import duties and taxes may apply depending on the destination country. Customers are solely responsible for all import duties, customs charges, and local sales taxes levied by the country of delivery for orders shipped from Australia (excluding the USA, where import duty is prepaid by SALLY SKOUFIS PTY LIMITED).

Rates for duties and taxes vary by country according to local regulations. SALLY SKOUFIS PTY LIMITED is not responsible for delays caused by customs processing or third-party delivery services.

If import duties or taxes are not paid, or if the item is returned without prior authority, we reserve the right to recover any additional costs incurred by SALLYSKOUFIS.com, including a return shipping administration fee of 20 (local currency), which will be deducted from the original payment. Upon receipt of the returned item(s), a credit voucher will be issued for the adjusted total, with any applicable deductions applied.

For Australian domestic orders, GST is already included in the retail price.

If you would like to amend your shipping address, please contact our Concierge team immediately by email here or phone +614 8586 6886. However, we cannot amend once the product has already been shipped.

Each hand-crafted SALLY SKOUFIS™ piece is created with exceptional attention to detail and is accompanied by a six (6) month warranty, effective from the date of purchase and valid upon presentation of a verified proof of purchase and successful assessment approval.

This warranty covers manufacturing faults and material defects only. Should an item be deemed faulty following evaluation by our jewellers, we will, at our discretion, offer a repair or replacement.

Please note that general wear and tear arising from normal use is not considered a fault. Accordingly, the warranty does not extend to:

• Loss of jewellery
• Chain breakage
• Tarnishing or fading of plated finishes
• Stone loss due to excessive movement or impact

Repairs requested outside of the six-month warranty period will incur a repair fee of $60, in addition to return postage arranged by the client. Any such repairs are deemed to fall under general wear and usage.

To initiate a return for assessment, please complete our Online Returns Form.

All warranty claims must be accompanied by valid proof of purchase and clear imagery of the item for preliminary assessment.

Once submitted, you will receive a response within 48 hours with further instructions and return shipping details should your claim be approved.

At SALLY SKOUFIS™, we create fine jewellery defined by sculptural craftsmanship, responsible sourcing, and considered design. Each piece is developed using precious materials and artisan techniques that honour both heritage practice and contemporary ethical awareness.

We work primarily with premium-grade cubic zirconia (CZ) and refined diamond alternatives selected for their brilliance, durability, and visual purity. Each stone is precision-cut and hand-set by skilled artisans to achieve exceptional light performance.

• Material: Man-made zirconium dioxide (ZrO₂)
• Classification: Diamond simulant
• Hardness: 8.5 on the Mohs scale
• Clarity: Eye-clean
• Cut: Precision multifaceted cuts for maximum brilliance
• Setting: Hand-set micro pavé and bezel techniques

Within the Warrior Soul collection, a single natural black diamond is embedded as a signature accent.

This stone is intentionally sourced from natural diamonds considered non-commercial by large-scale mining and luxury conglomerates. Through the HPHT process (High Pressure, High Temperature), which replicates the earth’s natural formation conditions, the diamond is transformed into its distinctive black form.

This element reflects a design philosophy rooted in slow, intentional adornment—challenging mass production and excess consumption, and instead embracing rarity, symbolism, and restraint.

SALLY SKOUFIS™ contributes 100% of the value of each Black Diamond accent back into environmental and community-focused initiatives impacted by extractive industry systems.

All pieces are crafted using finest-grade solid 925 sterling silver as the foundational precious metal, finished with refined surface treatments to define each design language.

• Base Metal: Finest-grade solid 925 Sterling Silver
• Finishes: 18k Gold Vermeil, Premium Black Rhodium, or Silver Rhodium plating
• Properties: Hypoallergenic, high-polish, tarnish-resistant

In addition to traditional precious metal craftsmanship, SALLY SKOUFIS™ is pioneering new material expressions through the ANAX Collection, introducing innovative forms of contemporary metalwork derived from recycled aluminium cans. This process transforms post-consumer materials into vibrant, sculptural surfaces rich in colour, texture, and modern contrast—expanding the boundaries of fine jewellery materiality.

Each SALLY SKOUFIS™ piece is formed through the ancient lost-wax casting method, where designs begin as hand sketches and are sculpted into wax models before being cast into precious metal. This process allows for sculptural depth and refined precision, further elevated through meticulous hand finishing.

Key processes include:

• Hand sketch development and sculptural wax modelling
• Traditional lost-wax casting
• Precision gemstone cutting for maximum brilliance
• Micro-pavé setting under magnification
• Hand finishing and polishing
• Multi-stage quality inspection

SALLY SKOUFIS™ jewellery is designed as an expression of conscious luxury—where materiality, ethics, and craftsmanship converge to create pieces of enduring meaning, sculptural beauty, and refined integrity.

Each SALLY SKOUFIS™ design is thoughtfully crafted with the intention of enduring a lifetime. With considered care, your pieces will retain their beauty, integrity, and refined finish for years to come.

All precious metals used in SALLY SKOUFIS™ designs are responsibly sourced and selected to meet exacting standards, ensuring both longevity and timeless quality.

Day-to-Day Care

To preserve the natural lustre and polish of your gold, silver, and black rhodium jewellery, we recommend treating each piece with care:

1. Avoid household cleaning agents, bleach, and chemicals.
2. Keep jewellery dry; remove before showering, swimming, or manual activity.
3. Store pieces separately to prevent scratching or tangling.

For optimal maintenance and gentle restoration of shine:

1. Place your jewellery in a dedicated liquid cleaning solution for two minutes.
2. Gently clean around settings with a soft-bristled brush.
3. Rinse thoroughly and pat dry with a soft cloth.
4. Polish lightly with a specialist gold or silver jewellery cloth.

Our exotic leathers are ethically sourced through conscious cooperatives. Each material is chosen for its beauty, quality, and longevity and should be treated with equal consideration.

Always test cleaning methods on a small, discreet area first.

Avoid saddle soap, oils, hairdryers, abrasive cleaners, furniture polish, varnish, or ammonia.

Stain Removal Guidelines

• Oil-based stains: Gently blot with a dry, clean white cloth. Do not use water.
• General stains/spills: Blot immediately. If needed, lightly clean with plain lukewarm water, then blot dry and air dry.
• Mild cleaning solution: For persistent marks, use one part mild soap to ten parts water. Apply gently with a damp white cloth, rinse carefully, and air dry.

Each SALLY SKOUFIS™ piece is created with you at its center—reflecting a commitment to conscious design, individuality, and enduring quality. When you wear these pieces, you carry not only the design itself, but also the intention, energy, and craftsmanship behind its creation.

SALLYSKOUFIS.com is operated by SALLY SKOUFIS PTY LIMITED.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles.

We collect information such as your name, contact details, billing and shipping information, transaction history, IP address, device data, and communication records when you interact with our website or services.

This information is used to process orders, provide customer support, manage accounts, improve website experience, deliver updates, and support service analytics and performance.

Marketing communications are only sent with your consent and may be unsubscribed from at any time.

We use cookies and similar technologies to enhance functionality, analyse traffic, enable personalisation, and support advertising services. Cookies may be disabled in browser settings, although this may affect functionality.

We do not sell personal data. Information is shared only with trusted service providers such as payment processors, logistics partners, technology providers, or where required by law.

Data may be processed outside Australia with appropriate safeguards. We retain information only as long as necessary for operational or legal purposes.

You may request access, correction, or deletion of your personal data at any time.

All reasonable steps are taken to protect your information.

Data is stored on secure systems with restricted access. Payment information is encrypted and processed through secure third-party providers. Full credit card details are not stored by us.

In the event of a data breach likely to result in serious harm, affected individuals will be notified in accordance with applicable law.

This website is provided for general informational and transactional purposes.

While every effort is made to ensure accuracy, we make no warranties regarding completeness, reliability, or suitability of content.

Use of this website is at your own discretion and risk.

We accept no liability for any loss or damage arising from use of this website, including reliance on content or third-party material.

We do not guarantee uninterrupted access to this website.

We reserve the right to correct pricing errors, system faults, or inaccuracies at any time, including after an order has been placed. Orders may be amended or cancelled where necessary.

We are not responsible for downtime, interruptions, or technical disruption outside our control.

Cookies are used to enhance navigation, measure performance, and support personalised experiences.

They may also be used for analytics and advertising purposes, including retargeting services.

Cookies do not access personal data stored on your device. You may disable them through browser settings.

This website may contain links to external websites.

We are not responsible for their content, availability, or privacy practices. External links do not imply endorsement.

We do not sell or trade personal information. Where data is shared, it is only with service providers bound by confidentiality and data protection obligations.

We may disclose information where required by law, court order, regulatory request, or to protect the rights, safety, or operations of the business or its customers.

In the event of a business restructure, merger, or acquisition, data may be transferred under strict confidentiality conditions.

Orders are processed Monday to Friday excluding public holidays.

Production timelines apply to bespoke and pre-order pieces and commence from the next business day following purchase.

Shipping is fulfilled via Australia Post Express (Australia) and DHL Express (International).

We are not responsible for delays, loss, or damage once goods have been dispatched to carriers.

Tracking information is provided at dispatch via the relevant carrier.

International shipments may be subject to customs delays outside our control.

All content, including imagery, design, text, branding, and digital assets, is the exclusive property of SALLY SKOUFIS PTY LIMITED™.

© 2019–2026 SALLY SKOUFIS PTY LIMITED™

No material may be reproduced, stored, transmitted, or commercially used without prior written permission.

Personal, non-commercial use is permitted only where content is clearly attributed.

All rights are reserved.

This website contains material owned by or licensed to us, including design, layout, appearance, trademarks, and graphics.

You are not permitted to reproduce documents, information, or materials from the website for sale or third-party use. Specifically, you must not republish, upload, transmit, or distribute any materials or products available for download.

We expressly reserve all copyright and trademark in all documents, information, and materials on our website and will take action against breaches of these terms.

Exceptions:

• You may print or download extracts for personal, non-commercial use only.
• You may copy content to individual third parties for personal use, provided you acknowledge the website as the source.

You may not, without our express written permission, distribute or commercially exploit the content. Nor may you transmit or store it in any other website or electronic retrieval system.

All designs are copyrighted by SALLY SKOUFIS PTY LIMITED.

SALLY SKOUFIS PTY LIMITED merchandise is available exclusively from SALLY SKOUFIS.com, www.myer.com.au, and www.wolfandbadger.com.

Buyers should be wary of purported SALLY SKOUFIS merchandise sold through unauthorized channels.

Beware of counterfeits.

To the fullest extent permitted by law, we disclaim all liability for loss or damage arising from use of this website, including reliance on content, services, or third-party links.

All use is at your own risk.

Where applicable under Australian Consumer Law, liability is limited to replacement, repair, or re-supply of goods or services.

Users must be 18 years or older to purchase.

For enquiries, reach our Client Concierge at concierge@sallyskoufis.com. We endeavour to respond within 48 hours.